St Teresa's Home for the Elderly in London asked Caterplan to fully refurbish their care home kitchen, following the submission of a competitive tender and design.
The project objective was a complete kitchen re-design which meant relocating the cooking area from the centre of the kitchen and maximising work flow and efficiency. This meant completely stripping out all the existing M & E services and installing new services to accommodate the new design.
Our scope of works also setting up a temporary kitchen, installing air conditioning, kitchen ventilation system, Altro floor and wall finishes and finally installing all of the new catering equipment.
The works were carried out to our programme and completed ahead of schedule to the clients complete satisfaction.
Our client sent the following letter one month after handing the kitchen back:
"We wish to write and thank you for our lovely new kitchen.
We found Caterplan on the internet along with others and invited all to forward an estimate. We chose your company due to your professional approach, competitive pricing and because you offered the complete refurbishment service without the need for us to find other tradesman or builders".
Our three requests during the kitchen refurbishments were as follows:
1. We wanted a first class job.
2. The workmen had to appreciate that we were a Home for the Elderly, and our priority is our residents safety. We hoped to minimise the disruption to all.
3. The work had to be finished in four weeks as per the programme of works.
"We received our first request- A First Class job, with great workmanship within the kitchen and high quality materials and products used".
"Our second request was minimum disruption, this was achieved as the workmen worked with the management, had great respect and understanding for our Residents. They were polite and accommodating at all times. This meant a great deal".
"Our final request was to finish in four weeks. This was paramount, as being a care home we needed to get “back to normal” as soon as possible. This request was fulfilled by Caterplan with the refurbishment actually being completed ahead of schedule and in record time, for which we are extremely grateful".
"Thank you for all your help and advice during this operation and your follow up calls since completion".
Sr. Patricia Heller S.S.A